This page explains how therapy works, what you can expect, and what we ask from you and your parent or carer. It is written to be clear and easy to understand. We follow the rules for psychologists set by the Health and Care Professions Council (HCPC) and the British Psychological Society (BPS).
We provide psychological support for children, young people, and adults. This may include:
We offer a free 20-minute call for you or your parent/carer to ask questions and see if therapy feels right.
Therapy is a team effort – you or your parent/carer (if appropriate), and your therapist all work together.
We will do our best to support you.
Therapy starts once we agree a time for your sessions.
By starting therapy, you are agreeing to these terms.
Your parent or carer may also be involved in agreeing to therapy, depending on your age and needs.
To get the most from therapy, you can:
Your parent/carer may be asked to give consent if we need to share information with other people, like your school or doctor.
If you need to cancel, please tell us at least 48 hours (2 days) before your session.
If we do not get enough notice, you may need to pay for the session.
We understand that emergencies happen and will try to be flexible.
Your parent/carer will agree to the cost before therapy starts.
Invoices should be paid within 7 days unless we agree otherwise.
We will give notice if fees change.
What you say in therapy stays private, unless:
We will always try to talk to you about sharing information first.
We keep notes about your therapy safely and only share them with professionals if needed.
You have the right to see your records, but sometimes some information may be restricted if seeing it could hurt you.
Any reports or letters we write belong to Family Focused, but you can use them personally once fees are paid.
We will only share reports with other people if you (and your parent/carer, if needed) agree or if the law requires it.
We are able to provide assessments and therapy via video conferencing or in person.
We offer face to face counselling and therapy sessions at our Nottingham clinics. These sessions provide a quiet, private setting where you can meet with your therapist in person and talk through the issues that have brought you to therapy.
Some people prefer meeting in person as it allows a more direct connection and a calm space away from everyday distractions. Our clinics are welcoming, comfortable spaces designed to help you feel comfortable during your session.
We currently offer appointments at two locations in Nottingham:
Humber Therapy Centre
132a Queens Road East
Beeston, Nottingham
NG9 2FD
Magnolia Therapy Centre
354 Mansfield Road
Nottingham
NG5 2EF
We can offer sessions by video conference. This allows you to speak with your counsellor from the comfort of your own space while still having a private, supportive conversation.
A video conference session is a live meeting using audio and video, allowing people in different locations to connect face to face online. It can also include features such as screen sharing and chat when needed.
To find out more about how these sessions work, please view our page below.
You can stop therapy at any time. We usually like to plan this together so it feels safe.
We may stop therapy if:
Any unpaid fees must still be paid.
We work in a safe, professional way at all times.
We are not responsible for things outside our control, like weather or illness.
We are also not responsible for indirect problems that might happen outside therapy, but we do have legal responsibility if you are harmed through negligence.
If something worries you, please tell your therapist.
If you cannot or do not want to talk to your therapist, you or your parent/carer can contact: Sean Crossley, The Company Director
📞 0115 962 0073
All our psychologists are registered with the HCPC.
If you are still unhappy, you or your parent/carer can contact the HCPC: 🌐 www.hcpc-uk.org/complaints
This therapy follows English law.